How Radio Can Harness Social Media

Sunday, February 7th, 2010
Social Media has taken the world by storm. Businesses and individuals alike are feeling the need to tweet, meet up on Facebook, or blog about the latest trends. Traditional media has also jumped on the bandwagon with newspapers blogging and television shows inviting audience members to text in their votes. As new music companies are rapidly filling up the Internet airwaves and building their own music community, how can individual radio stations grab a piece of the social media pie?
Defining Social Media
In order to better understand how radio is poised to take on the social media scene, it’s important to understand exactly what social media is. According to Mashable, “Social Media is a term that encompasses the platforms of New Media, but also implies the inclusion of systems like FriendFeed, Facebook, and other things typically thought of as social networking.  The idea is that they are media platforms with social components and public communication channels.” Radio, as a media platform built around music with public communication channels such as shout-outs, song requests and dedications is only missing one component: an intimate social network.
How Radio Can Tap Into This Phenomenon
As a mass media radio will have a difficult time scaling down to the social level craved by Internet users.
“The social web has allowed everyone to share, rate, recommend, discover and exchange music. The social web is a few to few environment; friends are influenced by friends more than anything else.” [Source: HeavyBagMedia] How can radio be utilized in a format that allows sharing between only a few people? One idea that radio could harness would be providing a limited way of sharing music. After hearing a song on the radio an individual could forward the song to a friend along with an audio or text message that promotes the radio station, “I just heard this song on Y92 FM, check it out!” Each individual  audio share could be accompanied by an advertisement that sponsors the song, musician, or a specific listener demographic. In that way listeners would be able to share their radio experiences with others, radio would benefit from viral advertising, and specific song based demographics could be calculated.
User Experience Comes First
In order to participate in these opportunities radio must find ways to incorporate Internet technology into its broadcasts.  Embracing new technology will allow radio to move its brand of quality music programming into arenas that are currently full of entrepreneurs who are focused only on making money. While new technology has provided the means and opportunity,  many companies are failing to harness listeners and impress them the way traditional radio has. “Part of the reason is that mobile and music providers have focused on their business models first and the user experience second.” [Source: FMQB] Because Radio already has the market on quality audio programming – in commercial music, talk shows and sports coverage – it is well positioned to expand onto the Internet and achieve success. With solutions like ListenerActive, radio can smoothly transition into a hybrid technology model and concentrate on what it does best: provide quality audio programming that listeners can’t wait to share.

Social Media has taken the world by storm. Businesses and individuals alike are feeling the need to tweet, meet up on Facebook, or blog about the latest trends. Traditional media has also jumped on the bandwagon with newspapers blogging and television shows inviting audience members to text in their votes. As new music companies are rapidly filling up the Internet airwaves and building their own music community, how can individual radio stations grab a piece of the social media pie?

Defining Social Media

In order to better understand how radio is poised to take on the social media scene, it’s important to understand exactly what social media is. According to Mashable, “Social Media is a term that encompasses the platforms of New Media, but also implies the inclusion of systems like FriendFeed, Facebook, and other things typically thought of as social networking.  The idea is that they are media platforms with social components and public communication channels.” Radio, as a media platform built around music with public communication channels such as shout-outs, song requests and dedications is only missing one component: an intimate social network.

How Radio Can Tap Into This Phenomenon

As a mass media radio will have a difficult time scaling down to the social level craved by Internet users.

“The social web has allowed everyone to share, rate, recommend, discover and exchange music. The social web is a few to few environment; friends are influenced by friends more than anything else.” [Source: HeavyBagMedia] How can radio be utilized in a format that allows sharing between only a few people? One idea that radio could harness would be providing a limited way of sharing music. After hearing a song on the radio an individual could forward the song to a friend along with an audio or text message that promotes the radio station, “I just heard this song on Y92 FM, check it out!” Each individual  audio share could be accompanied by an advertisement that sponsors the song, musician, or a specific listener demographic. In that way listeners would be able to share their radio experiences with others, radio would benefit from viral advertising, and specific song based demographics could be calculated.

User Experience Comes First

In order to participate in these opportunities radio must find ways to incorporate Internet technology into its broadcasts.  Embracing new technology will allow radio to move its brand of quality music programming into arenas that are currently full of entrepreneurs who are focused only on making money. While new technology has provided the means and opportunity,  many companies are failing to harness listeners and impress them the way traditional radio has. “Part of the reason is that mobile and music providers have focused on their business models first and the user experience second.” [Source: FMQB] Because Radio already has the market on quality audio programming – in commercial music, talk shows and sports coverage – it is well positioned to expand onto the Internet and achieve success. With solutions like ListenerActive, radio can smoothly transition into a hybrid technology model and concentrate on what it does best: provide quality audio programming that listeners can’t wait to share.

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Radio Industry And A New Generation of Listeners

Tuesday, February 2nd, 2010
As a new generation of music listeners converge with updated technology, commercial radio is faced with a dilemma: how do we retain our market share of the listening public? Faced with the challenges of an audience that thrives on individual control, radio conglomerates must explore ways to relinquish control to the audience over their listening experience beyond the ability to change the station. Stations must engage the audience more than ever before by making them part of the music experience. Radio stations will be able to accomplish this by embracing emerging trends in both technology and popular culture.
It’s a New Age
Today’s youth are having the greatest impact on the current chaos in radio. Known as Millenials, Generation Y or GenMe, young adults of today are putting greater importance on the needs and wants of the individual. According to Dr. Jean Twenge in her book, Generation Me, “this generation is interested in products that satisfy personal wants [...] and that young people today have less money left over for luxuries.” (pg. 221-223) She also states that her research indicates today’s youth are more likely to be upset by interruptions. These trends clash with the business model that radio companies currently utilize. Radio provides opportunities for guided listening experiences punctuated by advertisements. Today’s youth balk at these interruptions and find the idea of someone else dictating their listening experience appalling. Unfortunately for traditional radio, internet technology has given the audience a taste of music freedom.
It’s a New Playing Field
The Internet has shaken up mass media. It has become a vehicle of the individual producer, allowing anyone to create their own streaming media, on demand podcasts and disseminate music with the click of a button. This has helped fuel the desires of the new generation, providing them with the ability to exercise individual control over their media environment. Through cell phones, MP3 players and personal computers, users have been able to bring their customized music experiences with them usurping radio from its place as the dominant force in mobile music. Research shows that while “74% of all US adults are online, younger users ages 12-28 have embraced online applications that enable communicative, creative, and social uses. ” [Source: Marketingcharts.com ] Radio, as a creative, communicative and socially influential media is well positioned to either move into the Internet scene or to be taken over by it.
Playing by the Rules
Radio, in order to reach the new generation of listeners, must be willing to play by the new rules of the game. Radio must figure out how to balance personalization, interactivity, portability across platforms, and incorporate subtle advertisements into each aspect. Solutions such as ListenerActive will help radio accomplish just that, without too much of a deviation from the current business model. Without some means of reaching out to this new generation through the Internet, it will be difficult to convince Millennials  of the benefits of radio. After all, if they never turn it on, how will they know it’s there?

The radio industry is it changing? As a new generation of music listeners converge with updated technology, commercial radio is faced with a dilemma: how do we retain our market share of the listening public? Faced with the challenges of an audience that thrives on individual control, radio conglomerates must explore ways to relinquish control to the audience over their listening experience beyond the ability to change the station. Stations must engage the audience more than ever before by making them part of the music experience. (more…)

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